Privacy Policy – How 8bat Protects Your Personal Data

1. Overview

8bat is an online gaming platform built specifically for Pakistani players. To operate the platform — processing PKR deposits via JazzCash, Easypaisa and Raast, running sports betting markets on cricket and PSL, and maintaining secure player accounts — we need to collect and process certain personal information. This policy explains everything clearly.

We do not sell your data to advertisers. We do not share your personal information with unrelated third parties. We collect only what is necessary to run the platform safely and deliver the experience you signed up for. That is the short version. The full detail is below.

The data controller responsible for your personal information is the operating entity behind the 8bat platform. If you have any questions about data handling that are not answered in this policy, our support team is available 24/7 via live chat within your account or by email at the address shown in the footer of this page.

2. Data We Collect

We collect personal data in three main ways: information you provide directly when registering or using your account, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors.

Information you provide directly:

• Full name and date of birth (required for age verification and account creation).
• Contact details including email address and mobile phone number.
• Payment method information — for example, your JazzCash or Easypaisa mobile number, or bank account details for Raast and bank transfer transactions.
• Identity verification documents such as a CNIC or passport number, when required for KYC (Know Your Customer) checks.
• Account preferences, deposit limits and responsible gaming settings that you configure within your account.
• Communications you send to the support team via live chat, email or other contact channels.

Information collected automatically:

• Device type, operating system and browser version — most of our players use Android devices, and this information helps us optimise the mobile experience.
• IP address and approximate geographic location.
• Session data including login times, pages visited, games played, bets placed and duration of activity.
• Technical logs relating to errors, crashes or unusual activity that may indicate account security issues.

Information from third parties:

• Transaction confirmation data from payment processors including JazzCash, Easypaisa, Raast and bank transfer services — confirming that a payment was made and the amount involved.
• Identity verification outcomes from third-party KYC service providers where enhanced verification is required.
• Fraud and risk signals from security service providers used to protect the platform and our players.

3. How We Use Your Data

Your personal data is used to run the 8bat platform and provide you with the services you have signed up for. The specific purposes for which we process your data are:

• Account management: Creating and maintaining your 8bat account, verifying your identity and keeping your account secure.
• Age verification: Confirming that you are 18 or older before allowing participation in gaming or betting activity — this is a strict operational requirement.
• Payment processing: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Game and betting services: Delivering sports betting markets, slots, live casino, bingo and fish games, and settling wagers correctly based on confirmed results.
• Customer support: Responding to queries, resolving disputes, handling withdrawal requests and providing assistance through live chat and other channels.
• Responsible gaming: Monitoring activity patterns to identify potential problem gaming behaviour and applying restrictions where appropriate, including enforcing deposit limits and self-exclusion requests.
• Security and fraud prevention: Detecting unusual account activity, preventing bonus abuse, and protecting the platform and other players from fraudulent behaviour.
• Legal and compliance obligations: Maintaining records required for audit purposes and cooperating with lawful requests from relevant authorities.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players navigate the platform and improve the experience — particularly on mobile devices and during high-traffic periods like PSL season.

4. Payment Data and PKR Transactions

All financial transactions on 8bat are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the payment data involved is handled as follows:

• Your payment method details (such as your mobile wallet number or bank account information) are stored securely and used only for processing transactions associated with your 8bat account.
• We do not store full card numbers or sensitive authentication credentials. Payment processing for card transactions is handled by our payment service providers, who operate under their own security standards.
• Transaction records — including deposit amounts, withdrawal requests and processing outcomes — are retained for audit and dispute resolution purposes.
• Only payment methods registered in your own name should be used. Attempting to use a third party's payment details will result in transaction rejection and may trigger an account review.

5. Sharing Your Data

8bat does not sell your personal information. We share data only with the third-party service providers that are necessary to operate the platform, and only to the extent required for that purpose. The categories of third parties with whom your data may be shared include:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer infrastructure providers — solely to process PKR transactions initiated by you.
• Identity verification providers: Third-party KYC service providers used to verify your identity and confirm your age, where required.
• Game content providers: Software providers who supply the slots, live casino, bingo and fish game content available on the platform. These providers may receive aggregated, anonymised data about game performance — not individual player identities.
• Security and fraud prevention services: Providers that help us detect and prevent fraudulent account activity, bot usage and payment fraud.
• Legal and regulatory authorities: In cases where we are legally required to disclose information, such as in response to a lawful investigation or court order. We will only provide what is specifically required and will notify you where legally permitted to do so.

All third-party service providers who handle personal data on behalf of 8bat are required to do so strictly for the stated purpose and with appropriate security measures in place. We do not permit them to use your data for their own independent purposes.

6. Cookies and Tracking Technologies

8bat uses cookies and similar tracking technologies on the platform. These are small data files stored on your device that help us deliver a functional and personalised experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These handle your login session, account preferences and security tokens. The platform cannot be used without these cookies.
• Functional cookies: Remember your preferences such as language settings, display options and responsible gaming configurations so you do not need to reset them each time you log in.
• Analytics cookies: Collect anonymised data about how players use the platform — which sections are most visited, typical session lengths and common navigation paths. This helps us improve the experience, particularly on mobile.
• Security cookies: Help us identify unusual login behaviour or suspicious activity that might indicate an attempt to access your account without authorisation.

You can manage cookie settings through your device browser. Disabling essential cookies will affect the functionality of the 8bat platform. Disabling analytics cookies will not affect your ability to play games or place bets, but will reduce our ability to improve the platform based on real usage patterns.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal, audit and dispute resolution obligations. The specific retention periods we apply are:

• Account data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records, including JazzCash, Easypaisa and bank transfer histories, are retained for a minimum of five years.
• Identity verification documents: Retained for the period required to satisfy our KYC obligations, typically five years from the date of verification or account closure.
• Support communications: Chat logs and email exchanges with the support team are retained for up to two years to assist with dispute resolution and service improvement.
• Anonymised analytics data: Aggregated, anonymised usage data with no personally identifiable information may be retained indefinitely for platform improvement purposes.

When data is no longer required for any of these purposes, it is securely deleted or anonymised. You may request early deletion of your data by contacting the support team, subject to the legal and compliance obligations that require us to retain certain records regardless of your request.

8. Security of Your Personal Data

Protecting your personal and financial data is a core operational priority at 8bat. We apply a combination of technical and procedural security measures to reduce the risk of unauthorised access, loss or disclosure of your information.

• All data transmitted between your device and the 8bat platform is encrypted using SSL/TLS protocols. The padlock in your browser address bar confirms this encryption is active.
• Account access is protected by password authentication. We strongly recommend using a unique, strong password for your 8bat account and not reusing passwords from other services.
• Our internal systems restrict access to personal data on a need-to-know basis. Support staff can access account information relevant to handling your queries, but access to sensitive financial data is further restricted.
• Payment data is handled through established, security-audited payment processors. We do not store full card numbers or authentication credentials on our own servers.
• Suspicious login attempts and unusual account activity trigger automated security reviews. Where we detect a potential compromise, we may temporarily restrict account access and contact you via your registered email or phone number.

9. Your Data Rights

As a registered player on the 8bat platform, you have rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team with your registered account details and a clear description of your request.

• Right to access: You can request a copy of the personal data we hold about you, including your account details, transaction history and identity verification records.
• Right to correction: If any of the information we hold is inaccurate or out of date, you can request that it be corrected. For core account details such as name and date of birth, supporting documentation may be required.
• Right to deletion: You can request that your personal data be deleted. This right is subject to our legal obligations to retain certain records — for example, transaction data required for audit compliance cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, commonly used format where technically feasible.
• Right to object: You can object to processing of your personal data for marketing purposes at any time. See Section 11 for details on managing marketing preferences.

We will respond to all data rights requests within a reasonable timeframe. In cases where a request is complex or requires extensive review, we will acknowledge receipt promptly and keep you informed of progress.

10. Minors and Under-18 Policy

The 8bat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to 8bat, please contact our support team immediately. We will investigate promptly and take appropriate action including closing the account and deleting the data involved.

During the registration process, all users are required to confirm their age. We may carry out additional age verification checks at any point, including before processing withdrawals. Accounts where the age verification check fails will be suspended and the matter handled in accordance with our age verification policy.

11. Marketing Communications

If you have opted in to marketing communications during registration or through your account settings, 8bat may contact you with information about promotions, bonus offers, new game launches and platform updates. Marketing communications are sent via email and SMS to the contact details registered on your account.

• You can opt out of marketing communications at any time by updating your preferences in the account settings section of the platform, or by contacting the support team directly.
• Opting out of marketing will not affect transactional communications — you will still receive account notifications, deposit confirmations, withdrawal updates and security alerts.
• We do not share your contact details with third-party advertisers or marketing agencies for their own promotional purposes.
• During major cricket events such as PSL season or T20 internationals, we may send event-specific promotional communications to opted-in players. These follow the same opt-out process as standard marketing.

12. Changes to This Privacy Policy

8bat reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or platform features. When changes are made, the updated policy will be published on this page with a revised date. For changes that materially affect how your data is processed, we will make reasonable efforts to notify you via your registered email address.

We recommend checking this page periodically to stay informed about how we handle your personal data. Your continued use of the 8bat platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please contact our support team. We are available 24 hours a day, 7 days a week via the live chat feature within your account or by emailing us at the address shown in the footer of this page.

When contacting us about a privacy matter, please include your registered username and a clear description of your query or request. For data access or deletion requests, we may ask you to confirm your identity before we can process the request. We will acknowledge receipt of all privacy-related queries promptly and provide a full response within a reasonable timeframe.

For responsible gaming concerns, account restrictions or self-exclusion requests, please visit our Responsible Gaming page. For a full overview of your account rights and platform rules, please read our Terms and Conditions.